FAQ’s

Your Journey to Empowered Skin, Clarified

What does "More Power to You" truly mean?

It’s our commitment to empowering you at every step. This means providing clinically proven formulas with radical ingredient transparency, so you can make informed choices. It also reflects our dedication to positive impact—empowering our people with fair practices, our planet with sustainable choices, and your skin with genuine, visible results.

Are Persona products cruelty-free?

Absolutely. We are unwavering in our commitment to being 100% cruelty-free. We never test our finished products or ingredients on animals, and we require the same from all our partners.

What is Persona's stance on sustainability?

Our responsibility extends from your skin to our shared environment. We prioritize recyclable packaging, ethically sourced ingredients, and manufacturing processes that minimize our environmental footprint. We believe that beauty should not cost the Earth.

Why do you call your serums "Broths"?

The term "Broth" signifies a nourishing, potent, and concentrated elixir. Unlike some serums that feel thin or single-purpose, our broths are designed to be nutrient-rich, multi-targeting treatments that deeply feed the skin with active ingredients for transformative results.

Are Persona products suitable for sensitive skin?

Our formulations are created to be effective yet respectful of the skin. We avoid common irritants like harsh sulfates, synthetic parabens, and artificial fragrances. However, as with any new product, we recommend performing a patch test on your inner arm for 24 hours before full application to ensure compatibility.

Where are Persona products made?

We leverage the best in scientific innovation from our laboratory partners, combined with meticulously sourced botanicals from Germany, to create our unique, patented complexes.

What is the correct order to apply Persona products?

For optimal absorption and efficacy, we recommend this simple routine:

Cleanse: Start with a Persona elixir cleanser or face wash like Natural Glow or Acne & Oil Control.

Treat: Apply your targeted treatment broth, such as Revital Age or Radiant Way. Gently press into damp skin.

Moisturize: Lock in the benefits with a moisturizer.

Protect (AM): Always finish your morning routine with Persona Sunsol sunscreen.

Can I use more than one "Broth" at a time?

Yes, you can layer broths to target multiple concerns. We recommend applying them in order of texture, from thinnest to thickest. For example, you could use the Radiant Way Brightening Broth first, followed by the richer Revital Age Anti-Aging Broth. Always allow each product to absorb fully before applying the next.

How long until I see results from my Persona products?

While some benefits like immediate hydration and a brighter glow can be noticed right away, transformative results like reduced wrinkles, faded dark spots, and improved firmness require consistent use. We generally recommend a full skin cycle—approximately 28 days—to see significant visible changes. Continued use yields the best, long-term results.

What is your return or refund policy?

We stand behind our products and your satisfaction. If you are not happy with your purchase, please contact our customer care team within 15 days of receipt for a full refund or exchange. Your complete satisfaction is our priority.

Of course. Here are the FAQs focused on acne, incorporating Persona's "Acne Clear" broth and "Acne & Oil Control" face wash, and addressing common user concerns.

Should I stop using my acne products once my skin clears up?

Not necessarily. Acne is a chronic condition for many, and consistency is key. Once your skin is clear, you can shift to a "maintenance" mode, using the Acne & Oil Control Face Wash daily and the Acne Clear Broth 2-3 times a week to prevent new breakouts from forming.

What actually causes acne?

Acne is a complex condition primarily driven by four factors: excess sebum (oil) production, clogged pores (from dead skin cells and debris), the proliferation of c. acnes bacteria, and inflammation. Our clarifying products are designed to target each of these triggers respectfully and effectively.

I have adult acne. Will these products work for me?

Absolutely. Adult acne is often linked to hormonal fluctuations, stress, and skin barrier impairment. Acne Clear Clarifying Broth is specifically formulated not only to clear breakouts but also to calm the associated redness and repair the skin's barrier, making it ideal for adult skin that needs both action and care.

Is oil the enemy for acne-prone skin?

Not at all. Stripping all oil from your skin can actually worsen acne, as it may trigger your skin to overproduce sebum to compensate. Our Acne & Oil Control Face Wash is sulfate-free and includes hydrating ingredients like Glycerin and D-Panthenol to purify pores deeply while maintaining essential moisture and strengthening your skin's natural defense system.

What's the difference between the Acne Clear Broth and the Acne & Oil Control Face Wash?

Think of them as a powerful team with distinct roles:

The Face Wash (Cleanser): This is your first line of defense. It removes surface oil, impurities, and bacteria without stripping the skin. It preps your canvas by calming and refining.

The Broth (Treatment Serum): This is your targeted treatment. It penetrates deeply into pores to exfoliate, decongest, and actively reduce existing blemishes and post-acne marks.

Can I use both the Acne Clear Broth and the Acne & Oil Control Face Wash together?

Yes, this is our recommended clarifying regimen. Use the Acne & Oil Control Face Wash twice daily to cleanly prepare your skin. Follow with the Acne Clear Broth in the evening as your targeted treatment to work overnight when your skin repairs itself.

Why does the Acne & Oil Control Face Wash not lather much?

A rich lather often comes from harsh sulfates that can damage your skin's barrier. Our face wash is intentionally sulfate-free and creates a gentle, low-lather cleanse. This proves it's effectively purifying your skin using mild, plant-based cleansers and powerful actives like Neem and Tea Tree, without causing irritation or dryness.

The Acne Clear Broth contains acids. Will it make my skin peel or purge?

Our broth uses a balanced complex of Salicylic, Glycolic, and Lactic Acids at effective yet respectful concentrations. You may experience a mild "purge" (a temporary increase in breakouts) as congestion is rapidly brought to the surface—this is a sign it's working. Significant peeling or irritation is not the goal. If it occurs, reduce use to every other night and always follow with a moisturizer.

I have sensitive skin that is also acne-prone. Are these products too strong?

Our formulations are designed for efficacy without aggression. The Acne & Oil Control Face Wash is pH-balanced and fortified with soothing ingredients, making it an excellent gentle starter. For the Acne Clear Broth, we recommend a patch test and then introducing it slowly (2-3 times a week initially) to allow your skin to build tolerance.

How quickly will I see results?

You may notice your skin feels cleaner, calmer, and less oily within days of using the face wash. For the broth, a significant reduction in active breakouts and redness can often be seen within 2-4 weeks of consistent use. Fading post-acne marks (hyperpigmentation) is a deeper process and typically requires 6-8 weeks of continued use.

Can I use these acne products with other Persona broths, like Revital Age or Radiant Way?

Yes, with a strategic approach. We recommend using your acne treatment as your primary focus. You can layer Acne Clear Broth with a hydrating or brightening product, but apply the Acne Clear first. It's best to avoid using multiple potent treatment broths (like an acid-based and a retinoid) on the same night—alternate them instead.

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